Privacy notice
This page explains what we collect when you submit a document, why we collect it, and the choices you have. If anything is unclear, email us at support@surelinksolutions.co.
What we collect
- Your email address.
- The document you upload, including its filename.
- Technical details about your submission: the time it was sent, the file's size and type, the page count, and approximate counters we use to limit how many requests come from one source.
Why we collect it
- To match your document to your homeowner record.
- To scan your document for malware before anyone opens it.
- To make your document available to SureLink Solutions staff working on your case.
Who can see your document
Only authorized SureLink Solutions staff can see your document. Your documents are never made public. Every file is scanned for malware before staff can view it.
How long we keep it
We keep your documents for as long as your case record exists, unless you ask us to delete them.
Your rights
Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), you can ask us to:
- Show you the information we have about you (access).
- Delete your information (deletion).
- Fix information that is wrong (correction).
To make a request, email support@surelinksolutions.co. We first verify that the request really comes from you. We respond within 45 days of a verified request. If we need more time, we may extend once by a further 45 days, and we will tell you if we do.
If you ask us to delete a document, we remove the file's content. We keep a minimal record of the deletion itself so we can prove it happened (an audit record).
Contact us
Questions or requests: support@surelinksolutions.co